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CALL # = HM261 .Z35 1992.
AUTHOR = Zaller, John, 1949-
TITLE = The nature and origins of mass opinion / John R. Zaller.
IMPRINT = Cambridge [England] ; New York, NY, USA : Cambridge University Press, 1992, (18th printing 2011).
CALL # = HD42 .K38 2010.
AUTHOR = Katz, Diane, 1946-
TITLE = Win at work! : the everybody wins approach to confliction resolution / Diane Katz.
IMPRINT = Hoboken, N.J. : Wiley, c2010.